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Welcome to Faversham Medical Practice

Our mission statement:

"At Faversham Medical Practice we aim to provide health care in a professional and compassionate manner and we are committed to delivering a high quality service to our patients."

Computer system

On the 9th May 2018 Faversham Medical Practice will be transferring to a new computer system (EMIS).  Unfortunately there will be some disruption to our current computer system for two weeks before this date and for a short time afterwards.  We will do our best to keep this disruption to a minimum and you will still be able to make appointments as usual.

From the 2nd May 2018, patients will no longer be able to access Vision Online Services. Patients will be able to register with EMIS online services after the 10th May.

If you have any questions or queries, please speak to Emily our Reception Manager.

Training afternoon

The surgery will be closed from 1pm on Tuesday 15th May 2018 for mandatory staff training. The surgery will be open again at 8am on Wednesday 16th May 2018. Canterbury and Coastal Consortium Group have arranged out-of-hours GP cover for the afternoon which can be accessed by dialing 111.
The Minor Injury Unit will still be open from 8am-8pm every day and will be able to see any Minor Injuries or Minor Illness whilst the surgery is closed. This is open to all patients, whether you are registered with a Faversham GP or not.
When the practice is closed, please dial 111 if you;
- Need medical help fast, but it's not a 999 emergency
- Don't know who to call for medical help or don't have a GP
- Think you need to go to A&E or another NHS urgent care service
- Need health information or reassurance about what to do next.

Faversham Minor Injuries Unit

The practice now runs the Minor Injuries Unit at the Faversham Health Centre.

It is available to all patients both in and out of Faversham.

It is open from 8 AM till 8 PM 7 days a week, including Bank Holidays (apart from Christmas Day).

You can get help for any Minor Injuries, cuts, wounds, grazes, eye and ear injuries, bites, abscesses, falls, burns, sprains, strains and foreign bodies.

You can also get treatment for Minor Illnesses for problems like infections, rashes, emergency contraception (morning after pill), coughs and colds when your GP surgery is closed

X-Ray

Patient can get their X-Rays done at Faversham Health Centre between 10am-4pm Monday to Friday. Patients need to bring with them the forms provided by their GP and do not need to book an appointment. All X-Ray are linked to the local hospital trust for viewing.

Friends & Family Test

Some feedback from patients:

20/02/2018-Rod is so kind and made me feel like my situation mattered when perhaps I was losing hope with to-ing and frowing back to the practice. His care and attention is really appreciated and after seeing me in reception and approaching me to see how I was feeling after seeing him 2 days previously, i wanted him to know he is great!

21/01/2018 - Rod was very kind, helpful & professional & made us feel at ease. Positive about our daughters treatment. Thank you  

11/01/2018 - Having read the news today about the huge pressures on the NHS at present, I was reflecting on my own experience accessing medical care over the Christmas period. I attended the minor injuries unit on two occasions- once for myself and once for my daughter. I was pleased with the service I received and luckily had a very short wait before seeing a member of staff. On my visit on Christmas eve, the wait was around 45 minutes however there were two members of staff seeing patients and I felt the overall service was still good. I would like to express my thanks to the staff and I'm grateful that my local minor injuries unit was a service available to me at the time.

11/01/2018 -having visited your medical centre twice this week with scalds to my stomach i would like to say what say the treatment i got on both occasions was brilliant i would not have got better service private. thank you all

11/11/2017 – Brilliant Nurse

18/11/2017 – The Nurse I saw was amazing, incredibly kind and professional (Dan)

21/10/2017 – Fantastic Staff!

29/09/2017 – Clarissa/Stacey, Excellent ‘ear’ service.

26/08/2017 – Very good Service, No waiting and Caring Nurse.

26/08/2017 – Amazing, Caring Service today. Thank you!

05/08/2017 – Very polite and friendly

27/07/2017 – Very pleased with service

08/07/2017 – This Minor Injuries Unit is a Vital Service

14/07/2017 – Excellent Treatment, Very helpful Nurse

13/07/2017 – Very happy with service today – phoned for an appointment and was able to see the nurse within 90 minutes of my call. Thank you

16/06/2017 – Excellent service from everyone – Reception & Nurse Claire

17/06/2017 – Brilliant Service!

10/06/2017 – Lovely Nurse & receptionist, Brilliant Service, Thank you.

20/05/2017 – Blooming Marvellous!!! 

30/05/2017 - Dr Gupta was very helpful to my Mum! Thanks so much.

20/05/2017 – Wonderful Staff. The NHS is great, we are very fortunate to have it.

24/03/2017 – Absolutely fantastic service, thank you so much!!

18/03/2017 – Great Service

18/03/2017 – Nice not to have to wait 3hrs at A&E

18/03/2017 – Brought daughter in, extremely happy because we were seen by a GP.  

18/03/2017 – Excellent Service used several times.

18/02/2017 – Very Good

18/02/2017 – Very Impressed

14/01/2017 – Sandra was Brilliant with my daughter, and we got to the bottom of her illness, a urine infection, but first time a urine test was asked for. Thank you!!

28/01/2017 – Damian, Thank you so much for your help with my daughter when you saw us on Thursday evening with her rash. It was HSP a very rare condition, finally got sorted at William Harvey that evening. Many thanks, you’re a star!!

CQC

We are pleased to announce our overall CQC rating as "Good" with several areas as "Outstanding".

(Site updated 18/04/2018)
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